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Refund Policy

Client Cancellations & Rescheduling

  • 72+ hours notice: No fee - full refund or complimentary rescheduling

  • Less than 72 hours notice: 25% cancellation fee applies

  • Missed sessions (no-show): Full session fee applies; no refund​

Trainer Initiated Changes

If Voice & Visibility Co. needs to reschedule or cancel a session, clients will receive full rescheduling at no charge or a complete refund, regardless of timing.

Refund Processing

Refunds will be processed within 5-7 business days using the original payment method. Cancellation fees help cover preparation time and scheduling coordination.

Multi-Session Packages

For package deals, refund policies apply to individual sessions within the package. Unused sessions may be refunded according to the above schedule.

Special Circumstances

We understand that emergencies and unexpected situations arise. Clients experiencing extraordinary circumstances are encouraged to contact us directly to discuss options.

Questions?

Please contact us with any questions about our refund policy. We're committed to fair and transparent business practices.

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